Frequently Asked Questions What are Riverwalk Outlet’s hours of operation? Riverwalk Outlets is open from 10 a.m. – 7 p.m. Monday through Saturday and from 10 a.m. – 6 p.m. on Sunday. The mall also observes the following holidays: Mardi Gras, Easter, Thanksgiving and Christmas. How can I get in touch with security? Security can be reached at 504-522-9088 and is located on Level A adjacent to Sketchers. Where can I park? The suggested parking areas are the Hilton-owned “Whale Lot” and adjacent garage. Click here for additional information on our parking validation program. Where should I stay when visiting? The Hilton Riverside New Orleans Hotel is located right next door to Riverwalk Outlets. You can easily access the mall from the hotel right along the riverfront. How do I get to Riverwalk Outlets? Riverwalk Outlets is located at 500 Port of New Orleans Place in the heart of downtown New Orleans. Please visit our Visitor Info page for more details and directions. Is there any Accessibility / ADA / Handicap parking information? Yes, the mall has multiple access points for ADA-compliant customers. Access points include the Canal Street ramp via RTA area, Poydras Street by Hilton and Avis, elevators on Julia Street and the Cruise Ship elevators. What is the Lousiana Tax Free information? Lousiana Tax Free is located on Level B adjacent to Nola & Co. For more information on what’s offered, please visit: https://louisianataxfree.louisiana.gov/